Privacy Policy

Last Updated: 30 October 2026

1. Introduction

Welcome to FancyCart! Your privacy is important to us. This Privacy Policy explains how FancyCart collects, uses, stores, shares and protects your personal information when you visit our website, browse products, place orders or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will seek your consent through appropriate means.

This Privacy Policy applies to our website:

https://fancycart.co.in

2. Who We Are

FancyCart is an online shopping store based in Kerala, India, offering affordable fashion accessories, fancy jewellery, hair accessories, beauty accessories, kids’ accessories and lifestyle products.

3. Information We Collect

When you use FancyCart, we may collect the following categories of information, depending on how you interact with our website.

3.1 Personal Information

When you place an order, create an account or contact us, we may collect:

• Full name
• Email address
• Mobile or contact number
• Billing address
• Shipping or delivery address
• Order details and purchase history
• Information you provide when contacting customer support

3.2 Payment Information

When you make a purchase, payment information may be processed by our authorised third-party payment service providers.

Depending on the payment method, the payment provider may collect information such as transaction references and payment status.

FancyCart does not store customers’ complete debit or credit card details on its website. Payment information is handled according to the relevant payment provider’s privacy and security practices.

3.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and browsing activity
• Date and time of website visits
• Referring website or source, where available
• Cookie and similar technology information

4. How We Use Your Information

We may use your personal information for the following purposes:

• To process and confirm your orders.
• To arrange shipping and delivery of purchased products.
• To process payments and verify transactions.
• To communicate order confirmations, delivery updates and important notifications.
• To respond to customer enquiries, complaints and support requests.
• To manage customer accounts, where available.
• To improve our website, products and shopping experience.
• To detect, prevent and investigate fraudulent transactions or misuse.
• To maintain business, accounting and transaction records.
• To comply with applicable legal and regulatory requirements.
• To send promotional communications where permitted and, where required, with your consent.

5. Sharing of Personal Information

FancyCart does not sell customers’ personal information to third parties.

We may share relevant information with trusted third-party service providers when necessary to operate our online store and fulfil customer orders.

5.1 Payment Service Providers

Payment information may be shared with authorised payment gateways and financial service providers to process transactions, verify payments and prevent fraudulent activities.

5.2 Shipping and Delivery Partners

We may share your name, contact number and delivery address with courier companies and logistics partners to deliver your orders.

5.3 Website Hosting and Technical Services

We may use website hosting providers, website maintenance services, security tools and other technical service providers to operate and maintain our website.

5.4 Analytics and Marketing Services

Where enabled, we may use analytics and marketing tools to understand website traffic, improve our services and evaluate promotional activities. Such tools may use cookies or similar technologies.

5.5 Legal and Regulatory Requirements

We may disclose information when required by applicable laws, regulations, court orders or lawful requests from authorised government authorities.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

• Essential Cookies: To support important website functions, including shopping cart operations, checkout and account login.
• Functional Cookies: To remember certain preferences and improve your browsing experience.
• Analytics Cookies: Where enabled, to understand how visitors interact with our website.
• Marketing Cookies: Where enabled and subject to applicable consent requirements, to measure or personalise advertising.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect shopping cart, checkout or account functionality.

7. Customer Accounts and Orders

If you create an account on FancyCart, we may store the personal information you provide, including your name, email address, contact details and order history.

You are responsible for maintaining the confidentiality of your account login credentials and for activities carried out through your account.

When you place an order, we retain relevant order and transaction information to process purchases, provide customer support, handle returns and refunds, and maintain records required for business or legal purposes.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required under applicable laws.

Retention periods may depend on the type of information and the reason it was collected.

• Order and Transaction Records: Retained as necessary for order fulfilment, accounting, tax, legal and business requirements.
• Customer Account Information: Retained while your account remains active and as necessary for legitimate business or legal purposes.
• Customer Support Communications: Retained for a reasonable period to resolve enquiries, complaints and related matters.
• Technical Information: Retained according to the purposes for which it was collected and applicable retention requirements.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal retention requirements.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

These measures may include:

• Secure website connections using HTTPS/SSL.
• Restricted access to customer information.
• Security measures for website hosting and databases.
• Use of authorised third-party payment providers.
• Appropriate website maintenance and security practices.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable Indian data protection laws, you may have certain rights regarding your personal information.

These may include:

• Right to Access: Request information about the personal data we process about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of personal information where applicable, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.
• Right to Grievance Redressal: Raise concerns or complaints regarding the processing of your personal information.
• Right to Nominate: Exercise nomination rights where provided under applicable law.

To exercise an applicable privacy right, contact us using the email address provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Embedded Content

Our website may contain links to external websites, services or embedded content, such as videos, images, maps or social media features.

These third-party websites and services operate independently and may collect information according to their own privacy policies and terms of use.

FancyCart is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

FancyCart sells certain products intended for children. However, our website and online purchasing services are intended to be used by adults who are legally capable of making purchases.

We do not knowingly seek to collect personal information directly from children in violation of applicable data protection laws. Parents or legal guardians should make purchases on behalf of children where appropriate.

Where applicable law requires verifiable parental or guardian consent for processing a child’s personal data, we will follow the relevant requirements.

13. International Data Transfers

Some of our website hosting, payment processing or technical service providers may process information using infrastructure located outside India.

Where personal information is transferred outside India, we will take appropriate steps to ensure that such transfers comply with applicable Indian data protection laws and requirements.

14. Changes to This Privacy Policy

FancyCart may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

15. Grievance Redressal and Privacy Complaints

If you have any questions, concerns or complaints regarding the collection, use or processing of your personal information, you may contact us using the details below.

We will review and respond to privacy-related requests in accordance with applicable laws and requirements.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: