Terms and Conditions

Last Updated: 30 October 2026

1. Overview

Welcome to FancyCart! These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

By accessing our website, browsing our products or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with these terms, please do not use our website.

2. About FancyCart

FancyCart is an online shopping store based in Kerala, India, offering a variety of affordable fashion accessories, fancy jewellery, hair accessories, beauty accessories, kids’ accessories and lifestyle products.

3. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.
• The information you provide during registration or checkout is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse the website or attempt to interfere with its operation.

4. Products and Descriptions

We make reasonable efforts to display our products, photographs, descriptions, colours, sizes and prices as accurately as possible.

Please note:

• Actual product colours may vary slightly depending on your screen settings and lighting conditions.
• Minor variations in appearance, packaging or design may occur.
• Product availability is subject to stock.
• Product images are intended to represent the products as accurately as possible.
• Any important product specifications or limitations will be mentioned in the relevant product description.

If you receive a product that is defective, damaged, incorrect or materially different from its description, please contact us using the details provided below.

5. Pricing and Payments

All product prices are displayed in Indian Rupees (INR). Applicable shipping charges, taxes and other disclosed fees, where applicable, will be displayed during checkout.

We may accept the following payment methods, depending on availability:

• UPI
• Debit and Credit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (if available)

Online payments are processed through authorised third-party payment service providers. FancyCart does not store customers’ complete debit or credit card details on its website.

Payment transactions are subject to the terms and security procedures of the relevant payment provider.

6. Order Placement and Confirmation

After placing an order, customers may receive an order confirmation through email, SMS or WhatsApp, depending on the contact details provided.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

We reserve the right to cancel or refuse an order in circumstances such as:

• The product is unavailable or out of stock.
• There is an obvious pricing or product-description error.
• The payment transaction is unsuccessful or suspected to be fraudulent.
• The delivery details provided are incomplete or incorrect.
• We reasonably suspect misuse of the website or fraudulent activity.

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.

7. Shipping and Delivery

FancyCart aims to deliver orders to the address provided by the customer during checkout.

Please ensure that your shipping address, phone number and other delivery details are accurate and complete.

• Delivery timelines are estimates and may vary depending on the destination, courier availability and other circumstances.
• Shipping charges, if applicable, will be displayed during checkout.
• Customers may receive tracking information when it is available from the courier service.
• Delivery may be delayed due to weather conditions, transport disruptions, public holidays or other circumstances beyond our reasonable control.
• Customers should contact us if an order has not arrived within the estimated delivery period.

For more information, please refer to our Shipping Policy.

8. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at info@fancycart.co.in.

Cancellation requests may be accepted before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.

If an order is successfully cancelled after payment, the eligible refund will be processed through the applicable payment method or another agreed method.

9. Returns and Exchanges

We want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect or materially misdescribed product, please contact us so that we can review the issue and provide an appropriate resolution.

For eligible change-of-mind returns or exchanges, the following conditions apply:

• Return requests must be submitted within [7 days] of receiving the product.
• The product should be unused and in its original condition, with its original packaging, tags and accessories where applicable.
• Proof of purchase or order details may be required.
• Products that are damaged due to customer misuse or improper handling may not qualify for a change-of-mind return.
• Certain hygiene-sensitive products may be excluded from change-of-mind returns where this is clearly disclosed before purchase.

These conditions do not remove any rights you may have under applicable consumer protection laws in relation to defective, damaged, incorrect, spurious or materially misdescribed products.

To request a return or exchange, contact us at info@fancycart.co.in with your order number and a description of the issue. Photographs or other supporting information may be requested to assess the request.

10. Refund Policy

Once an eligible return or cancellation has been approved, the applicable refund will be processed using the original payment method wherever possible, or through another mutually agreed method.

Refund processing and the time taken for the amount to appear in your account may depend on your bank or payment service provider.

Where a refund is approved for a defective, damaged, incorrect or materially misdescribed product, the resolution and any applicable return-shipping arrangements will be handled in accordance with applicable law.

For eligible change-of-mind returns, return shipping costs may be the customer’s responsibility if this condition was clearly disclosed before purchase.

For additional details, please refer to our Return and Refund Policy.

11. Customer Responsibilities

When using FancyCart, you agree:

• To provide accurate and up-to-date contact and delivery information.
• Not to use the website for fraudulent, unlawful or unauthorised activities.
• Not to attempt to damage, disrupt or gain unauthorised access to the website.
• Not to submit false orders or misuse promotional offers.
• To keep your account login details confidential, where an account is created.

12. Intellectual Property

Unless otherwise stated, the content on this website, including text, logos, graphics, product photographs, designs and website content, belongs to FancyCart or is used with appropriate permission.

You may not copy, reproduce, distribute, modify or commercially use our website content without prior written permission, except where permitted by applicable law.

13. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics services and external websites.

These services may operate under their own terms, conditions and privacy policies. FancyCart is not responsible for the independent policies or practices of third-party websites or services.

14. Limitation of Liability

FancyCart makes reasonable efforts to keep the website available and its information accurate. However, we do not guarantee uninterrupted or error-free website operation.

To the extent permitted by applicable law, FancyCart shall not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any consumer rights or liability that cannot legally be excluded or limited under applicable Indian law.

15. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to read our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store and protect your information.

16. Changes to These Terms

FancyCart may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable laws.

Any updated version will be published on this page with a revised Last Updated date. Your continued use of the website after changes are published will be subject to the updated terms, to the extent permitted by law.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer dispute redressal authorities, disputes relating to these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Kannur, Kerala, India.

18. Grievance Redressal and Customer Support

If you have a complaint, concern or question regarding an order, product or these Terms & Conditions, you may contact us using the details below.

Where applicable under Indian consumer protection rules, consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us: